Infinity.Link First Time User Information
· How do
I sign up for InfinityLink?
· What
can I use as my Username?
· What
can I use as my Password?
· Does
the Password require a combination of letters and numbers?
· Where
is my Verification Code?
· I can’t
log in/my password doesn’t work.
· How do
I change my password?
· What
if I forget my password?
· Can I
make a one time payment without registering?
General Payment Questions
· Can I
access my utility payment history?
· I am
trying to make a payment online, but am unable to proceed. What's wrong?
· What
if the payment processing system seems delayed or slow while I'm making a
payment?
· Will I
receive confirmation of my payment?
· Do I
have to pay the full amount of the utility bill?
· Will
paying online prevent service disconnection?
· If my
utilities are disconnected, will paying online turn it back on?
How do I sign up for
Infinity.Link?
It’s easy! Simply go to our web site at https://Billpay.SaintPaulWater.com
and complete the registration page to set up your personal account. Your
registration will be processed immediately, and a verification code for your
initial login will be emailed to you. You may begin making online payments with
your first login.
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What information do
I need?
You will need to enter your account number and your customer number. Please
enter all numbers, including the zeros.
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What can I use as my
Username?
Your Username can be anything you want. We do not require any specific
combination of letters, numbers or special characters. You will use this
Username every time you login to Infinity.Link.
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What is a Display
Name?
The Display Name is a field required for internal purposes. We do not require
any specific combination of letters, numbers or special characters. You may use
your Username if you choose.
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What can I use as my
Password?
Your password must be at least 7 characters long, but it can be anything you
want.
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Does the Password
require a combination of letters and numbers?
We do not require any specific combination of letters, numbers or special
characters. The password is case sensitive.
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Where is my
Verification Code?
A Verification Code is necessary for your initial login to Infinity.Link. When
you successfully register your account, a Verification Code will be sent to
your email address. If you do not see this email in your Inbox, please check
your Junk Email folder. Your Internet Service Provider or Email Provider may
have automatically flagged the email as Junk. If you did not receive the email,
you may have mistyped your email address during registration. Please email
SPRWS Customer Service at waterinquiries@ci.stpaul.mn.us
and we will provide your Verification Code.
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I can’t log in/my
password doesn’t work.
Your password is case sensitive. Please be sure to type the password using
upper and lower case characters as needed.
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How do I change my
password?
You can change your password any time by clicking on Change Profile and then
Manage Password.
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What if I forget my
password?
You may request a password reminder by selecting "Forgot your
password" on the login page. Enter your username, then click on Send
Password. Your password reminder will be sent to your email address saved in
Infinity.Link.
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Can I make a one
time payment without registering?
St.
Paul Regional Water Service customers can pay bills online without having
to register for an Infinity.Link account. All that’s needed are the customer
and account numbers plus a valid American Express, Discover, Visa or
MasterCard. A debit card with the Visa or MasterCard logo are also accepted.
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What are eBills?
If you select to receive eBills during the registration process or by selecting
the eBill option in Change Profile then select manage Profile after you are
registered, you will get an email notification each month when your new bill is
available. You can view it online and make a payment if you choose. Be aware
that selecting eBills will cancel your mailed paper bill and you will only
receive the eBill.
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General
Payment Questions
Can I access my
utility payment history?
Yes. St. Paul Regional Water Services Infinity.Link retains your billing and payment
history. Detailed history is available starting January 1st, 2004 to present.
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I am trying to make
a payment online, but am unable to proceed. What's wrong?
Once you select your payment method and click the submit button, you will be
directed to a 3rd party site in order to complete your payment. Be sure to
click the OK on the message notifying you that you are being redirected. If you
still don't see another window with your payment options, your pop-up blocker
may not be allowing the payment site to open. Adjust the settings on your
pop-up blocker to allow pop-ups from St. Paul Regional Water Services
Infinity.Link.
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What is my Security
Code?
For your protection, credit card Security Codes are required. This is the
3-digit code on the back of the credit card on the signature line.
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What if the payment processing
system seems delayed or slow while I'm making a payment?
Payment processing should be a smooth, quick transaction. However, in the event
that it seems slow, it's important to click the
Submit button only once. Your payment will be processed, and you
will receive a confirmation. Clicking the Submit button multiple times may
generate multiple payments, in which case your Financial Institution may choose
to hold your funds temporarily.
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Will I receive confirmation
of my payment?
After you make a payment with a credit card, a screen confirming successful
payment will show the payment card, date, time and amount. You may print a copy
of this confirmation screen for your records.
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When will you know I
paid?
All payments are posted as pending immediately on your account. Payments will
be updated by 12 p.m. CST Monday through Friday. Payments submitted after
business hours or on a City of St. Paul holiday will be posted the following
business day.
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Do I have to pay the
full amount of the utility bill?
Partial payments are accepted. However, if the total amount due is not paid by
the due date, the bill is considered delinquent and will be subject to late
fees and possible disconnection.
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Will paying online
prevent service disconnection?
Yes. Payment must be made by 5:00 p.m. M-F the day prior to disconnection.
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If my utilities are
disconnected, will paying online turn it back on?
If you would like to make a payment to restore your utility service, please
contact Customer Service Monday through Friday between 7:30 a.m. & 4:30
p.m. at (651)-266-6350. Press zero for the payment amount required for
reconnection.
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