Infinity.Link First Time User Information

How do I sign up for InfinityLink?

What information do I need?

How do I register when my name is the second name on the account?

What can I use as my Username?

What is a Display Name?

What can I use as my Password?

Does the Password require a combination of letters and numbers?

Where is my Verification Code?

I canít log in/my password doesnít work.

How do I change my password?

What if I forget my password?

Can I make a one time payment without registering?

What are ebills?

General Payment Questions

Can I access my utility payment history?

I am trying to make a payment online, but am unable to proceed. What's wrong?

What is my Security Code?

What if the payment processing system seems delayed or slow while I'm making a payment?

Will I receive confirmation of my payment?

When will you know I paid?

Do I have to pay the full amount of the utility bill?

Will paying online prevent service disconnection?

If my utilities are disconnected, will paying online turn it back on?


How do I sign up for Infinity.Link?
Itís easy! Simply go to our web site at https://Billpay.SaintPaulWater.com and complete the registration page to set up your personal account. Your registration will be processed immediately, and a verification code for your initial login will be emailed to you. You may begin making online payments with your first login.
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What information do I need?
You will need to enter your account number and your customer number. Please enter all numbers, including the zeros.
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How do I register when my name is the second name on the account?
Two or more people can register your account using unique Username and Password combinations. You will just need to know your account and customer numbers.
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What can I use as my Username?
Your Username can be anything you want. We do not require any specific combination of letters, numbers or special characters. You will use this Username every time you login to Infinity.Link.
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What is a Display Name?
The Display Name is a field required for internal purposes. We do not require any specific combination of letters, numbers or special characters. You may use your Username if you choose.
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What can I use as my Password?
Your password must be at least 7 characters long, but it can be anything you want.
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Does the Password require a combination of letters and numbers?
We do not require any specific combination of letters, numbers or special characters. The password is case sensitive.
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Where is my Verification Code?
A Verification Code is necessary for your initial login to Infinity.Link. When you successfully register your account, a Verification Code will be sent to your email address. If you do not see this email in your Inbox, please check your Junk Email folder. Your Internet Service Provider or Email Provider may have automatically flagged the email as Junk. If you did not receive the email, you may have mistyped your email address during registration. Please email SPRWS Customer Service at waterinquiries@ci.stpaul.mn.us  and we will provide your Verification Code.
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I canít log in/my password doesnít work.
Your password is case sensitive. Please be sure to type the password using upper and lower case characters as needed.
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How do I change my password?
You can change your password any time by clicking on Change Profile and then Manage Password.
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What if I forget my password?
You may request a password reminder by selecting "Forgot your password" on the login page. Enter your username, then click on Send Password. Your password reminder will be sent to your email address saved in Infinity.Link.
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Can I make a one time payment without registering?
St. Paul Regional Water Service customers can  pay bills online without having to register for an Infinity.Link account. All thatís needed are the customer and account numbers plus a valid American Express, Discover, Visa or MasterCard. A debit card with the Visa or MasterCard logo are also accepted.
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What are eBills?
If you select to receive eBills during the registration process or by selecting the eBill option in Change Profile then select manage Profile after you are registered, you will get an email notification each month when your new bill is available. You can view it online and make a payment if you choose. Be aware that selecting eBills will cancel your mailed paper bill and you will only receive the eBill.
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General Payment Questions

Can I access my utility payment history?
Yes. St. Paul Regional Water Services Infinity.Link retains your billing and payment history. Detailed history is available starting January 1st, 2004 to present.
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I am trying to make a payment online, but am unable to proceed. What's wrong?
Once you select your payment method and click the submit button, you will be directed to a 3rd party site in order to complete your payment. Be sure to click the OK on the message notifying you that you are being redirected. If you still don't see another window with your payment options, your pop-up blocker may not be allowing the payment site to open. Adjust the settings on your pop-up blocker to allow pop-ups from St. Paul Regional Water Services Infinity.Link.
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What is my Security Code?
For your protection, credit card Security Codes are required. This is the 3-digit code on the back of the credit card on the signature line.

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What if the payment processing system seems delayed or slow while I'm making a payment?
Payment processing should be a smooth, quick transaction. However, in the event that it seems slow, it's important to click the Submit button only once. Your payment will be processed, and you will receive a confirmation. Clicking the Submit button multiple times may generate multiple payments, in which case your Financial Institution may choose to hold your funds temporarily.
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Will I receive confirmation of my payment?
After you make a payment with a credit card, a screen confirming successful payment will show the payment card, date, time and amount. You may print a copy of this confirmation screen for your records.
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When will you know I paid?
All payments are posted as pending immediately on your account. Payments will be updated by 12 p.m. CST Monday through Friday. Payments submitted after business hours or on a City of St. Paul holiday will be posted the following business day.
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Do I have to pay the full amount of the utility bill?
Partial payments are accepted. However, if the total amount due is not paid by the due date, the bill is considered delinquent and will be subject to late fees and possible disconnection.
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Will paying online prevent service disconnection?
Yes. Payment must be made by 5:00 p.m. M-F the day prior to disconnection.
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If my utilities are disconnected, will paying online turn it back on?
If you would like to make a payment to restore your utility service, please contact Customer Service Monday through Friday between 7:30 a.m. & 4:30 p.m. at (651)-266-6350. Press zero for the payment amount required for reconnection.
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